Retail & consumer

The world of retail has been transformed by the internet and faces further change with augmented reality (AR), artificial intelligence (AI) and the internet of things. With these advances come challenges across several fronts:

• Shops competing with the cost and convenience proposition of e-tailers?
• Engaging staff while margins reduce and the use of technology increases?
• Servicing the baby-boomers as they grow more incapacitated, and the millennials as they grow more indebted?
• Sourcing goods ethically and sustainably in a world of shrinking resources and increasingly complex supply chains?

We are working with our Retail and Consumer clients in the face of these trends to support their people priorities and deliver value to their stakeholders.